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Sector warns against cherry-picking of reform measures

Provider and consumer peaks are urging the Federal Government to consider the recommendations of the Tune Review as a whole and avoid picking individual proposals to implement.

Aged care initiative picks up arts in health prize

A Melbourne-based aged care and disability service provider has won an award for its use of the arts to enhance the wellbeing of its residents over large hospital, health and aged services from around

Medication issues top complaints in residential care

More than three-quarters of complaints to the Aged Care Complaints Commissioner concerned the residential sector last year, with complaints overall increasing by 20 per cent on the previous year.

Federal funding boost for home delivered meals

The Minister for Aged Care Ken Wyatt has announced an additional $8 million in funding for 232 meals providers through the Commonwealth Home Support Program.

Tune Review recommends higher-level package, system navigator

The independent review of the Living Longer Living Better reforms has handed down a series of recommendations for the home care system designed to change the mix of packages and increase the collectio

Urgent calls to tackle home care wait list

Providers, sector peaks and academics have expressed concern over the 89,000-long wait list for home care and urged the Federal Government to take further action to address the long-running problem.

Aged Care Complaints Commissioner Annual Report 2016-17 now available

We are pleased to announce that the Aged Care Complaints Commissioner Annual Report 2016-17 has been tabled in Parliament and is now publicly available. We…

Residential aged care becoming ‘slow stream hospices’

There are more deaths from cancer in aged care facilities in South Australia than in hospices and at home combined, according to a participant at the recent Palliative Care Australia conference in Ade

Rise in aged care mergers, acquisitions predicted

The aged care property market is poised for an increase in activity over the coming year, according to aged care strategic advisor and consultant Cam Ansell.

Vision of better care for older Australians at risk

The time has come for Australia to start having important community discussions about aged care, writes Jan Adams.

Tune recommends wide-ranging changes to further reform

Giving residential aged places directly to consumers, tweaking policies for offline residential care places, and temporarily reallocating unused places to home care packages are among the 38 recommend

A view on retirement villages

An independent view on retirement villages Over the past few weeks, articles about retirement villages have received a lot of press and most of it was unfavourable.  As independent advisers, we h

Don’t understand aged care home care packages?

Here is some help to understand aged care home care packages. There are 5 steps to complete before you start using a home care package: Be assessed by Aged Care Assessment Service/Team (ACAS/ACAT) or

Rae’s Reflections – The Power of an Apology

When we do something wrong, often we focus so much on fixing the problem that we forget to say sorry. I have worked in complaints…

Submission to the Senate Community Affairs References Committee inquiry

On 13 June 2017, the Senate referred the matter of the Effectiveness of the Aged Care Quality Assessment and accreditation framework for protecting residents from abuse and…

Vacant Complaints Officer positions

The Aged Care Complaints Commissioner is looking talented individuals that would like to join our team. We currently have Complaints Officer positions available, they can…

National Quarterly Bulletin

The Aged Care Complaints Commissioner has recently made quarterly data available to the public. Please visit our Facts and Figures page to view and download…

Aged Care Complaints Commissioner Consultative Committee

The Aged Care Complaints Commissioner Rae Lamb established the Aged Care Complaints Commissioner Consultative Committee (the Committee) to enable her to listen to, and seek…

Rae’s Reflections – The value of listening

In my role as the Aged Care Complaints Commissioner, I hear the stories of those in aged care every day; especially their concerns and the…

The Aged Care Complaints Commissioner’s Corporate Plan 2017 and 2018

The Aged Care Complaints Commissioner is pleased to announce our Corporate Plan 2017 and 2018. The plan has been developed through continuous consultation and review,…

Complaints Matter 2017 – Videos

Complaints Matter 2017 was the first event hosted by the Aged Care Complaints Commissioner. The event offered 100 industry and consumer stakeholders the opportunity to…

An update on aged care home care packages

Changes to the aged care home care package system On 27 February 2017, significant changes were made to home care packages for the aged in an effort to make packages more market driven and consumer fo

Asking the right questions when looking at aged care

Making choices about aged care services can be complex and overwhelming. A new resource ’10 Questions to ask’, is trying to make the journey into residential care a little easier by helpin

The Aged Care Complaints Commissioner’s social media presence

We have continued to expand our social media presence in recent weeks. You may have already visited the Aged Care Complaints Commissioner’s official YouTube Channel,…

Why should you use an aged care specialist?

Here are the top 5 reasons to use an aged care specialist: Save money and time You will probably spend hours trying to work aged care out yourself and still not have the right answers. We understand a

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Victoria's ageing and aged care agenda supports policy, programs and services to meet the needs of an increasing number of older Victorians.

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Aged care placement is a service that helps people find a suitable aged care facility for their loved one. Read what to expect from an aged care placement.

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