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Rae’s Reflections – Do you know your rights?

More and more people tell me that when they are considering aged care at home or in a residential facility, they are given lots of…

Why low home mods quotes could be costly

The focus on value-for-money criteria in home modification schemes is having some unintended consequences, writes Dr Andrew Martel.

Restorative care in action

Australian researchers are working with health and aged care providers to trial a program to support and empower people with dementia and their carers, write Dr Kate Laver and Professor Lindy Clemson.

China’s ageing population creating new opportunities for Australian providers

Every three seconds another person in China turns 65, making it the fastest ageing population in the world, the inaugural Australia-China Aged Care Industry Development Forum heard on Monday.

What will aged care look like in 10 years’ time?

Aged care in a decade will look very different to now, writes Fiona Somerville, who offers a peek into what the yet-to-be-determined future may hold.

‘Providers need to be proud about valuing inclusivity’

Diversity is an asset and something to be celebrated, ECH Group diversity manager Robyn Burton tells Australian Ageing Ageing.

New training on homelessness and dementia

Dementia among the homeless or those at risk of becoming homeless is one of six diverse groups featured in a series of national workshops getting underway this month.

ACT aged care pilot working to curb avoidable ED admissions

The ACT primary health network has joined other PHNs around Australia initiating programs to provide expert, coordinated and collaborative health care to aged care facility residents.

Major end-of-life capacity building project in aged care underway

Palliative care needs, services and resources in residential aged care are the focus of a $15 million project involving a consortium of national agencies including provider representatives.

Noticeboard: Encore opens Cairns facility 

Also in this wrap: Benetas opens new facilities for village residents; and Greengate celebrates new Brisbane village.

Plan to be developed for future investment in My Aged Care

The Federal Government is investing $2.8 million in detailed business case planning for a project to further develop the My Aged Care gateway.

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National Quarterly Bulletin

The Aged Care Complaints Commissioner has recently made June quarterly data available to the public. Please visit our Facts and Figures page to view and…

Can I change nursing homes?

An aged care residential facility is not a prison! If you or your loved on his unhappy where they are, they can always move.  And it is not that hard to move. The first thing  to do is to check any

Rae’s Reflections – Because we care

  What is the point of making a complaint?  What are we trying to achieve? Usually, we are faced with something that is wrong and…

Aged Care Complaints Commissioner Annual Report 2016-17 now available

We are pleased to announce that the Aged Care Complaints Commissioner Annual Report 2016-17 has been tabled in Parliament and is now publicly available. We…

A view on retirement villages

An independent view on retirement villages Over the past few weeks, articles about retirement villages have received a lot of press and most of it was unfavourable.  As independent advisers, we have

Don’t understand aged care home care packages?

Here is some help to understand aged care home care packages. There are 5 steps to complete before you start using a home care package: Be assessed by Aged Care Assessment Service/Team (ACAS/ACAT) or

Rae’s Reflections – The Power of an Apology

When we do something wrong, often we focus so much on fixing the problem that we forget to say sorry. I have worked in complaints…

Submission to the Senate Community Affairs References Committee inquiry

On 13 June 2017, the Senate referred the matter of the Effectiveness of the Aged Care Quality Assessment and accreditation framework for protecting residents from abuse and…

Aged Care Complaints Commissioner Consultative Committee

The Aged Care Complaints Commissioner Rae Lamb established the Aged Care Complaints Commissioner Consultative Committee (the Committee) to enable her to listen to, and seek…

Rae’s Reflections – The value of listening

    In my role as the Aged Care Complaints Commissioner, I hear the stories of those in aged care every day; especially their concerns…

The Aged Care Complaints Commissioner’s Corporate Plan 2017 and 2018

The Aged Care Complaints Commissioner is pleased to announce our Corporate Plan 2017 and 2018. The plan has been developed through continuous consultation and review,…

Complaints Matter 2017 – Videos

Complaints Matter 2017 was the first event hosted by the Aged Care Complaints Commissioner. The event offered 100 industry and consumer stakeholders the opportunity to…

An update on aged care home care packages

Changes to the aged care home care package system On 27 February 2017, significant changes were made to home care packages for the aged in an effort to make packages more market driven and consumer fo

Ageing and aged care - health.vic

Victoria's ageing and aged care agenda supports policy, programs and services to meet the needs of an increasing number of older Victorians.

My Aged Care


Aged Care Placement Services what are they and what is provided?

Aged care placement is a service that helps people find a suitable aged care facility for their loved one. Read what to expect from an aged care placement.


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